01 Introduction & Overview
Marketikx ("we", "us", "our") is a digital marketing agency based in Canada, serving businesses across Canada and the Americas. We are committed to protecting the privacy and personal information of every individual who interacts with our website, services, and communications.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights regarding that information. This policy applies to our website at www.marketikx.com and all services we provide.
By using our website or submitting your information through our contact form, you consent to the practices described in this Privacy Policy.
We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. If you have questions or concerns, contact us at hello@marketikx.com.
02 Information We Collect
We collect personal information only when you voluntarily provide it or when it is automatically collected as part of your use of our website.
Information You Provide Directly
When you complete our contact form, we collect:
- Full Name — to address you appropriately in our communications
- Email Address — to respond to your enquiry and send you relevant information
- Phone Number — to contact you for a consultation call (optional)
- Business Name — to understand your business context (optional)
- Service Interest — to direct your enquiry to the right team member
- Your Message — the details of your enquiry, goals, or questions
Information Collected Automatically
When you visit our website, certain information is collected automatically through Google Analytics and standard web server logs, including:
- IP Address (anonymised — the last octet is masked)
- Browser type and version
- Device type (desktop, mobile, tablet)
- Operating system
- Pages visited and time spent on each page
- Referring website (where you came from)
- Geographic location (country/city level only)
- Cookie identifiers (see Section 4)
We do not collect sensitive personal information such as financial data, health information, or government identification numbers.
03 How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your enquiry — contacting you about your submission, scheduling a consultation call, and providing the information you requested
- To provide our services — if you become a client, to deliver the digital marketing services you have engaged us for
- To improve our website — using anonymised analytics data to understand which pages are most useful and to improve user experience
- To send relevant communications — only with your explicit consent, occasional marketing emails about our services, insights, or resources (you can unsubscribe at any time)
- To comply with legal obligations — retaining records as required by applicable Canadian law
We will never sell, rent, or trade your personal information to third parties for their marketing purposes.
We only use your information for the purposes stated above. We do not make automated decisions about you that produce legal or similarly significant effects.
05 Third-Party Services
We use a small number of trusted third-party services to operate our website and business. Each is bound by their own privacy policies:
We do not share your personal information with any other third parties unless required to do so by law or with your explicit consent.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
06 Data Storage & Security
Where Your Data Is Stored
Our website is hosted on Vercel, which operates data centres primarily in North America. Contact form submissions are stored in Google Sheets, which is hosted on Google's secure cloud infrastructure. Both providers are industry leaders in data security and comply with applicable privacy regulations.
As a Canadian business, we are subject to PIPEDA. However, some of our third-party providers (Vercel, Google) may process data in the United States or other jurisdictions. By using our website you acknowledge that your information may be transferred outside Canada, subject to the privacy protections of those providers.
Security Measures
We take reasonable and appropriate steps to protect your personal information against loss, theft, unauthorised access, disclosure, copying, use, or modification, including:
- HTTPS encryption on all pages of our website
- Access controls limiting who can view form submissions
- Regular review of our data handling practices
- Use of reputable, security-certified third-party providers
No method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Retention Period
We retain contact form submissions for as long as necessary to respond to your enquiry and for a reasonable period afterward in case of follow-up communications — typically no longer than 2 years. Analytics data is retained for 14 months in Google Analytics (the default GA4 setting). You may request deletion of your data at any time by contacting us.
07 Your Rights Under PIPEDA
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights regarding your personal information:
Right of Access
You have the right to request access to the personal information we hold about you and to know how it is being used.
Right to Correction
If your personal information is inaccurate or incomplete, you have the right to request that we correct it.
Right to Withdraw Consent
You may withdraw your consent to our use of your personal information at any time, subject to legal or contractual restrictions.
Right to Complain
If you believe we have mishandled your personal information, you may file a complaint with the Office of the Privacy Commissioner of Canada.
To exercise any of these rights, please contact our Privacy Officer using the details in Section 8. We will respond to all requests within 30 days.
For complaints not resolved to your satisfaction, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or by phone at 1-800-282-1376.
08 Contact Us for Data Requests
For any privacy-related questions, requests, or complaints, please contact our Privacy Officer:
Please include "Privacy Request" in your subject line and provide sufficient detail so we can locate your information and respond appropriately. We will acknowledge your request within 5 business days and provide a full response within 30 days.
09 Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will update the effective date at the top of this page.
We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
Previous versions of this policy are available upon request by contacting us at hello@marketikx.com.
Effective Date: June 2026 | Last Updated: June 2026 | Jurisdiction: Canada (PIPEDA)